Shipping, Returns & Refunds Policy

This Shipping, Returns & Refunds Policy applies to purchases made through www.labtrifecta.com and is incorporated into the Lab Trifecta Terms & Conditions.

Orders are subject to review, payment authorization, product availability, and applicable legal restrictions. Lab Trifecta may refuse, cancel, limit, or delay an order for the reasons described in our Terms & Conditions.

Available shipping methods, shipping charges, estimated delivery timeframes, and destination availability are presented at checkout when available. Delivery dates and transit times are estimates only and are not guaranteed. Delays may occur because of carrier operations, weather, payment review, address issues, inventory, holidays, or circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address. Please review your order carefully before submitting it. Contact support@labtrifecta.com promptly if you believe an address or order detail is incorrect. We cannot guarantee that changes can be made after an order is submitted or processed.

Risk of loss and title pass as permitted by applicable law. If a package is delayed, damaged, lost, or marked delivered but cannot be located, contact us promptly at support@labtrifecta.com with your order number and relevant details so we can investigate with the applicable carrier or determine available options.

Because of the nature of the research-use materials offered by Lab Trifecta, returns of research-use materials are generally not accepted.

Do not return any product without prior written authorization from Lab Trifecta. Unauthorized returns may be refused and will not be eligible for a refund, credit, or replacement.

If Lab Trifecta sends an incorrect product, your shipment does not match your order, or an item arrives damaged, contact support@labtrifecta.com promptly after delivery. Please include your order number, a description of the issue, and photographs of the product, packaging, shipping label, or other documentation when requested.

If we confirm that the mistake was ours, Lab Trifecta may, at our discretion and as appropriate, send the correct product, replace the affected item, issue a refund or account credit, or provide another reasonable resolution.

Products that have been opened, altered, damaged after delivery, improperly stored, contaminated, or used may not qualify for replacement or refund.

If Lab Trifecta offers supplements or other products that are expressly identified on the applicable product page as eligible for return, you must contact us within 10 days of delivery to request authorization. Eligible items must be unopened, unused, and in their original condition and packaging.

Approved returns may be subject to a 15% restocking charge and a deduction for return-shipping expenses. We will provide return instructions after approving the request. No product should be returned without prior authorization.

If a refund is approved, it will be issued to the original payment method unless otherwise required by law or agreed in writing. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.