Privacy Policy

LAB TRIFECTA INC ("Lab Trifecta," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.labtrifecta.com (the "Website"), create an account, communicate with us, or place an order.

Depending on how you interact with us, we may collect the following categories of personal information:

• Identifiers and contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Order and transaction information, such as items ordered, order history, payment status, shipping details, and customer-service communications.
• Account information, such as your username, password or account credentials, and saved preferences.
• Device and usage information, such as IP address, browser type, device identifiers, operating system, pages viewed, links clicked, access dates and times, and referring URLs.
• Communications and content you provide, such as reviews, feedback, inquiries, photographs, testimonials, and other materials submitted through the Website or customer-service channels.

We do not intentionally collect full payment-card numbers when they are processed directly by third-party payment processors. Payment providers may collect and process payment information according to their own privacy policies and terms.

We may use personal information to:

• Operate, maintain, and improve the Website, customer accounts, products, and services.
• Process, review, fulfill, ship, and communicate about orders and payments.
• Provide customer support and respond to questions or requests.
• Detect, investigate, and help prevent fraud, unauthorized activity, security incidents, and violations of our Terms.
• Send transactional messages, including order, payment, shipping, account, legal, and customer-service communications.
• Send marketing communications where permitted by law and subject to your available choices.
• Comply with legal obligations, enforce our agreements, and protect the rights, safety, and property of Lab Trifecta, our customers, and others.

We and service providers may use cookies, pixels, local storage, analytics tools, and similar technologies to operate the Website, remember preferences, understand Website use, measure performance, help prevent fraud, and, where applicable, support advertising or marketing.

You may be able to manage cookies through your browser settings. Disabling cookies may affect the availability or functionality of certain Website features.

We may disclose personal information to:

• Service providers that perform services for us, including payment processors, shipping carriers, Website hosts, analytics providers, communications platforms, customer-service providers, fraud-prevention services, and professional advisors.
• Government authorities, law enforcement, or other parties when required by law or when we reasonably believe disclosure is necessary to comply with legal process, protect rights or safety, investigate fraud, or enforce our agreements.
• A buyer, investor, successor, or other participant in a merger, financing, acquisition, sale of assets, bankruptcy, or similar corporate transaction, subject to applicable law.
• Other parties with your direction or consent.

We do not sell personal information for money. If our practices change, we will update this Privacy Policy and provide any notices required by applicable law.

You may opt out of promotional emails by following the unsubscribe instructions in the message or by contacting support@labtrifecta.com. Even after you opt out of marketing communications, we may continue to send non-promotional communications, including those related to orders, accounts, transactions, security, and legal notices.

If Lab Trifecta offers text-message marketing, you may opt out by replying STOP to the applicable program message. Message and data rates may apply.

We use reasonable administrative, technical, and physical safeguards designed to protect personal and payment information. Payment and order information may be protected using industry-standard encryption technologies, including SSL or comparable security measures.

No Website, electronic transmission, payment system, or storage method is completely secure. You use the Website and submit information at your own risk to the extent permitted by law.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, resolve disputes, comply with legal obligations, enforce agreements, and protect against fraud or misuse. Retention periods may vary based on the information and purpose involved.

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information we maintain about you. To submit a request, email support@labtrifecta.com with the subject line "Privacy Request."

We may need to verify your identity before processing a request. We may deny or limit a request when permitted by law, including where we cannot verify your identity, where an exception applies, or where compliance would adversely affect the rights or lawful interests of others.

The Website is not directed to children under 13, and Lab Trifecta does not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact support@labtrifecta.com so we can review and take appropriate action.

The Website may link to third-party websites or use third-party tools and services. We are not responsible for the privacy practices, content, security, or policies of those third parties. Please review their policies before providing them with personal information.

We may update this Privacy Policy from time to time. We will post the revised version on the Website and update the Effective Date. Your continued use of the Website after the updated policy becomes effective is subject to the revised policy to the extent permitted by law.